The issue is that it still remains a niche OS for people that used or need OS/2, and hardware remains limited to x86 architecture and not all the latest hardware is supported. For the moment ArcaOS remains a continuation of OS/2 with the idea to bring OS/2 running on modern hardware. I’m in the day to day of the OS/2 community on. I’d say someone would have a decent shot at getting their money back regardless of what they say, but ugh… they really should have more confidence in their own product not to have to do that. Other than spending some time on hold, it’s quite straitforward and in 100% of those cases the credit card processor sided with me as the customer. I can count on one hand the number of times I’ve needed to charge back credit card transactions from non-compliant vendors.
The thing is, if it isn’t fit for purpose, you may be entitled to a refund both legally as well as through your credit card regardless of whether they want to offer it or not.
Ouch! It sounds like they’re very aware of a problem and they don’t give a crap whether they earn your money or not. At least this would sound better than “pay $129 for our product, and risk it not working at all, we will not refund your money”. Similar to what Windows Server Core(?) Edition does, just boots up a GUI, and brings up a terminal screen, with some other limitations. It should not be too difficult to provide a demo version to test hardware compatibility. They might benefit from a better sales team. We are very happy to work with you to resolve any installation or operational issues which you may have, and we continue to improve hardware support for ArcaOS. Once your personalized ISO has been downloaded, you have effectively torn the shrinkwrap off of physical media, and there is no way for us to return that to stock. There is no trial or demonstration version available.Īll license sales are final. If you are unsure as to the suitability of your hardware for ArcaOS, please review this wiki page or contact us. ArcaOS may not install or run on all systems, and Arca Noae makes no claim that it does.
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